Some will pay a base rate with a commission bonus, and others are entirely commission-based. Some clients pay a flat rate per minute of actual talk time (for example, a typical rate is 25 cents per minute of talk time). There isn’t a set pay rate when you work with Liveops - your pay is determined mostly by the clients on the line you choose to work. You’ll also have access to all the other Liveops agents via forums where you can share information and strategies for all aspects of your work. There are program specialists and other staff members at Liveops dedicated to helping you, answering your questions, and giving the extra support you need as you learn the ropes or work through any challenges that may come up.
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You set your own hours (though you have to be “on the clock” for a minimum of 30 minutes each work session) and work as much or as little as you want.Īs an independent agent, you’ll have access to resources and training to help you learn how to improve. That means that you’re not entitled to employee benefits… but it also means that you have a lot of control over when and where you’ll work. With Liveops, you’re hired as an independent contractor with a six-month contract. They recommend here that you pick one line to start with and then expand as you get more comfortable and build your skills. As a call center agent, you can choose to work on one line, multiple lines, or even all of them. That’s where you come in!Įach “category” of call is referred to as a “line” with Liveops. Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Liveops contracts with programs and companies that need these types of agents, and hire independent agents to handle the calls. These are all phone-related jobs, either making or receiving calls (or both!).
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If you’re interested in remote positions and don’t mind being on the phone, keep reading for the full story on working as a Liveops agent. September 7, 2017.If you’ve been reading about work-at-home opportunities, you’ve probably come across Liveops. Liveops is a call center that takes several types of calls from their clients.
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On Februthe company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing. Liveops raised a $22 million Series B round on Apled by Menlo Ventures and CMEA Capital.
ĬallCast (which merged with Liveops) raised a $1 million Series A funding round in January 2002 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard. Liveops is a venture backed startup that has received over $50 million in venture capital funding. In September 2017, Liveops named former COO, Greg Hanover, CEO. In December 2016, Keith Leimbach was named CEO.
In December 2015, Liveops announced that Marlin Equity Partners would acquire the Liveops Cloud Platform business. In October 2015, Liveops opens new Agent Services headquarters in Scottsdale, AZ. In July 2015, Liveops relocated their headquarters from Redwood City, California to Cedar Park, Texas.
In 2014, BlackBerry poached Marty Beard as their new COO and Liveops named former ShoreTel VP Vasili Triant as its new CEO. In 2011, Liveops named former Sybase president Marty Beard as its new CEO. In 2006, Liveops named former eBay COO Maynard Webb as its CEO. In 2003, Florida-based Liveops merged with California-based CallCast, renaming CallCast as Liveops, and moving its headquarters to Redwood City, California in 2004.
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